A couple of years ago, I noticed our clients were creating app-based AR experiences that few users downloaded. At the same time, web-based complementary experiences had impressive engagement—but limited functionality. So I launched side-by-side pilots:
- A WebAR campaign for a packaging reveal, no downloads, 60% scan rate.
- A dedicated AR app for internal equipment training—with headset integration—and saw 90% adoption among staff in two weeks.
That moment reframed everything: both formats work—but in different scenarios.